Installation & Commissioning
Site readiness, installation coordination, testing, startup and handover documentation.
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SERVICE & SUPPORT CENTER
From installation and commissioning to preventive maintenance, remote diagnostics, spare parts, warranty and RMA, MAAG MERCURE coordinates technical support across industrial, energy, telecom and data-center environments.
*Availability subject to service contract and product scope.
CAPABILITIES
A structured service model that starts before commissioning and continues through the installed asset lifecycle.
Site readiness, installation coordination, testing, startup and handover documentation.
Learn more →Scheduled inspections, health checks, cleaning, calibration and replacement planning.
Learn more →Fault diagnosis, repair coordination, field intervention and restoration support.
Learn more →Secure remote troubleshooting, log review, configuration support and escalation.
Learn more →Parts identification, replacement sourcing, repair management and logistics.
Learn more →Warranty validation, return authorization, repair status and replacement coordination.
Learn more →Planned maintenance, response commitments and multi-site support agreements.
Learn more →Operator, maintenance and technical product training for customer teams.
Learn more →SERVICE WORKFLOW
Submit product, serial number, site and issue details.
Technical team classifies severity and support route.
Remote or field diagnosis with documentation review.
Repair, replacement, configuration or spare-parts action.
Service report, root cause and follow-up actions.
SERVICE LEVELS
COVERAGE
Open a service request or contact the authorized service network.
Technical support for the complete lifecycle.